Frequently Asked Questions
The most important and commonly asked questions about Friends Cars taxi service in Surrey, Sussex & Kent.
General Service Information
1. What areas do you serve?
Surrey, West Sussex, and Kent including Lingfield, East Grinstead, Crawley, Edenbridge, Oxted, Godstone, Redhill, Felbridge, Dormansland, and beyond. Please call 01342 618082 for specific area inquiries.
2. Are you available 24/7?
Yes! We operate 24/7 all year round for bookings and enquiries.
3. How can I book a taxi?
Book online through our website or app, phone (01342 618082), or by setting up a corporate/account booking.
Vehicle Fleet & Options
4. What types of vehicles do you have available?
4-seater saloon cars, 6-seater MPVs, 8-seater minibuses, executive vehicles (Mercedes, BMW), and wheelchair accessible vehicles (with advance booking).
5. Can I request a specific type of vehicle?
Yes, specify your vehicle preference on booking and we will accommodate based on availability.
6. Do you have wheelchair accessible vehicles?
Yes, please request this at booking to ensure the right vehicle is provided.
7. What should I do if I need a large vehicle or group transport?
We offer 6- and 8-seater vehicles and can coordinate multiple cars for larger groups. Prebooking recommended.
Airport Transfer Services
8. Which airports do you serve?
Gatwick, Heathrow, Stansted, Luton, London City, Biggin Hill, and other UK airports on request.
9. Do you monitor flights for delays?
Yes, flight monitoring is included for all airport pickups.
10. What's included in your airport transfer service?
Meet & greet, flight monitoring, luggage help, free waiting time (45 minutes), and fixed price.
11. How far in advance should I book airport transfers?
At least 24 hours before travel is recommended, but last-minute bookings accommodated based on availability.
Pricing & Payment
12. Do you offer price negotiation?
Yes! Call 01342 618082 for price negotiation on long/regular journeys or corporate accounts.
13. What payment methods do you accept?
We accept cash, all major debit/credit cards, online payment, Apple/Google Pay, and account invoicing.
14. Are there any hidden charges?
No. All fares are fixed and transparent. No surge or booking fees.
15. Do you charge extra for luggage?
Standard amounts included in fare; let us know if you have a very large quantity when booking.
Booking & Scheduling
16. How far in advance can I book?
You can pre-book as far ahead as you wish; the earlier the better for busy periods.
17. Can I schedule recurring trips?
Yes, regular commutes, weekly appointments, and recurring business travel can be scheduled. Contact us for set-up.
18. Can I make multiple stops?
Yes, just tell us your requirements at booking; extra waiting may incur a charge for long stops.
19. What if I need to cancel?
Free cancellation up to 2 hours before pickup; after that, please call as soon as possible.
Safety & Professionalism
20. Are your drivers DBS checked?
Yes, every driver is DBS checked, licensed, and trained to high standards.
21. How do you ensure vehicle cleanliness and safety?
All vehicles are professionally cleaned/sanitized, regularly maintained, insured, and GPS-equipped.
22. What should I do if I travel alone late at night?
You’ll be cared for by a vetted, tracked driver and can share your journey with loved ones for extra peace of mind.
Corporate & Business Services
23. Do you offer corporate accounts?
Yes, with monthly invoicing, priority booking, volume discounts, and account management.
24. Can you handle corporate events and conferences?
Yes! Conference shuttles, group travel, and executive meet-and-greet are a specialty.
Special Requirements & Requests
25. Do you provide child car seats?
Yes – specify requirements when booking so the right seat is reserved for you.
26. Can you accommodate large groups?
Yes, with our minibuses and multiple coordinated vehicles we cater for any group size.
27. Do you provide services for special occasions?
Yes – airport transfers, weddings, events, theatre trips, sporting events, and more.
Technology & Apps
28. Do you have a mobile app?
Yes! Book, pay, and track your taxi on the Friends Cars mobile app, available for iOS and Android.
29. Can I track my driver?
Yes, live GPS tracking and notification updates are enabled in our app and by SMS for every booking.
Additional Services
30. What if I leave something in the taxi?
Contact us immediately at 01342 618082 and we’ll arrange for your item to be found and returned.