Your Questions Answered

We serve Surrey, West Sussex, and Kent including Lingfield, East Grinstead, Crawley, Edenbridge, Oxted, Godstone, Redhill, Felbridge, Dormansland, and beyond.

Please call 01342 618082 for specific area inquiries.

Yes! We operate 24/7 all year round for bookings and enquiries.

You can book through multiple convenient methods:

• Online: Through our website booking system
• Mobile App: Download our iOS or Android app
• Phone: Call 01342 618082
• Corporate Account: Set up a business account for streamlined booking

We offer a comprehensive fleet to suit all needs:

• 4-seater Saloon Cars - Ideal for individuals and couples
• 6-seater MPVs - Perfect for families and small groups
• 8-seater Minibuses - Great for larger groups
• Executive Vehicles - Mercedes, BMW for business travel
• Wheelchair Accessible Vehicles - Available with advance booking

Yes, you can specify your vehicle preference when booking and we will accommodate based on availability.

Yes, we have wheelchair accessible vehicles available. Please request this at the time of booking to ensure the right vehicle is provided for your journey.

We offer 6-seater and 8-seater vehicles and can coordinate multiple cars for larger groups. Pre-booking is recommended for group transport to ensure availability.

We serve all major London airports:

• Gatwick Airport - North & South Terminals
• Heathrow Airport - All 5 Terminals
• Stansted Airport
• Luton Airport
• London City Airport
• Biggin Hill Airport
• Other UK airports - Available on request

Yes! Real-time flight monitoring is included for all airport pickups at no extra charge. We automatically adjust pickup times if your flight is delayed or arrives early.

Our comprehensive airport transfer service includes:

• ✅ Meet & Greet - Driver meets you at arrivals with name board
• ✅ Flight Monitoring - Real-time tracking of your flight
• ✅ Luggage Assistance - Help with bags and cases
• ✅ Free Waiting Time - Up to 90 minutes included
• ✅ Fixed Price - No surge pricing or hidden fees

We recommend booking at least 24 hours before travel, but we can accommodate last-minute bookings based on availability. For busy periods (holidays, weekends), earlier booking is advised.

Yes! We offer competitive pricing and are happy to negotiate for:

• Long-distance journeys
• Regular/recurring trips
• Corporate accounts
• Large group bookings

Call 01342 618082 to discuss pricing options.

We accept all major payment methods:

• 💵 Cash
• 💳 Debit/Credit Cards (Visa, Mastercard, Amex)
• 🌐 Online Payment (through website/app)
• 📱 Apple Pay & Google Pay
• 📄 Account Invoicing (for corporate clients)

No. All fares are fixed and transparent with:

• ❌ No surge pricing
• ❌ No booking fees
• ❌ No hidden charges
• ✅ What you see is what you pay

Standard luggage amounts are included in the fare. If you have a very large quantity of luggage, please let us know when booking so we can arrange the appropriate vehicle.

You can pre-book as far ahead as you wish. The earlier the better for busy periods like holidays, weekends, and special events.

Yes! We can schedule:

• Regular commutes (daily/weekly)
• Weekly appointments (medical, business)
• Recurring business travel
• School runs

Contact us to set up your recurring booking schedule.

Yes, just tell us your requirements at booking. Extra waiting time may incur a small charge for extended stops, but brief pickups/drop-offs are usually included.

Free cancellation up to 2 hours before pickup. After that, please call us as soon as possible at 01342 618082.

Yes, every driver is:

• ✅ DBS checked (Disclosure and Barring Service)
• ✅ Fully licensed by local authorities
• ✅ Professionally trained
• ✅ Experienced and vetted

All vehicles are:

• 🧼 Professionally cleaned and sanitized
• 🔧 Regularly maintained and serviced
• 🛡️ Fully insured with comprehensive coverage
• 📍 GPS-equipped for safety and tracking
• ✅ Inspected to meet safety standards

Your safety is our priority:

• 👤 All drivers are vetted and DBS checked
• 📍 Live GPS tracking available
• 📱 Share journey details with loved ones via our app
• 🚨 24/7 customer support hotline
• 🎥 Vehicles have dashcams for security

Yes! Our corporate accounts include:

• 📄 Monthly invoicing
• ⚡ Priority booking
• 💰 Volume discounts
• 👤 Dedicated account manager
• 📊 Detailed travel reports
• 🎯 Customized service levels

Yes! We specialize in:

• Conference shuttles
• Group transport coordination
• Executive meet-and-greet services
• Multi-vehicle coordination
• VIP client transportation

Yes! We provide child car seats at no extra charge. Please specify requirements when booking:

• 👶 Infant seats (0-15 months)
• 🧒 Toddler seats (9 months - 4 years)
• 👦 Booster seats (4-12 years)

Yes! With our minibuses and multiple coordinated vehicles, we cater for any group size. Perfect for:

• Wedding parties
• Corporate events
• Airport group transfers
• Sports teams
• School trips

Yes! We provide transport for:

• 💒 Weddings
• 🎭 Theatre trips
• ⚽ Sporting events
• 🎉 Parties and celebrations
• 🎪 Concerts and shows
• ✈️ Airport send-offs and pickups

Yes! The Friends Cars mobile app is available for iOS and Android with features including:

• 📱 One-tap booking
• 💳 Secure payment
• 📍 Live GPS tracking
• 🔔 Real-time notifications
• 📜 Booking history
• ⭐ Driver ratings

Yes! Live GPS tracking and notification updates are available through:

• 📱 Our mobile app
• 💬 SMS updates
• 📧 Email notifications

You'll know exactly when your driver is arriving!

Contact us immediately at 01342 618082 and we'll:

• 🔍 Contact the driver who handled your journey
• 📦 Locate your item if found
• 🚗 Arrange return or collection
• 📝 Keep items secure in our lost property system

The sooner you call, the better chance of recovery!